Scandinavian Lodge FAQs

What time is Check In? Check out?

Check in time is guaranteed anytime after 3:00 p.m.  Depending on the time of year, Summer season vs. Winter season. Our desk is open from 7:00 a.m. To 10:00 p.m. Sunday through Thursday and 7:00 a.m. To 11 p.m. Friday and Saturday during our summer hours and 8:00 a.m. to 9:00 p.m. Sunday through Thursday and 8:00 a.m. To 10:00 p.m. Friday and Saturday during winter hours. If you think you will be arriving after hours, please call 920.854.7123 or 1.888.645.6343 so we can make arrangements for you.  Check out time is 11:00 a.m.

What is your cancellation policy?

From the time you make your reservation up to 14 days prior to your arrival date, we will refund your deposit less $15.00, in which we hold for a service fee.  If you had to cancel within the 14 days of your arrival date, we hold the deposit, unless we can re-rent the room for the time period you reserved.  The deposit we hold is half of the total room charge.

Do children stay free?

Children 12 and under are free.  Children 13 and older will be an additional $10.00 per night per person.

Do you allow smoking in the resort?

We are 100% smoke free property.  There are designated smoking areas outside.

Are you handicap accessible?

We have a Romantic Studio and 2 Two Bedroom Condos that are handicap accessible.  They have a walk in shower with seat, grab bars in the shower and around the toilet area.  The toilets are raised and the bathrooms have a roll under sink.  Please call and ask for a handicap accessible room.

Are pets allowed?

We are sorry to say, but we do not allow any type of pet.  There are nearby kennels:  Door County Kennels…920.868.3804, Apple Tree Kennels…920.743.8487

Is there a restaurant on site?

We are sorry to say, but we do not have a restaurant here.  There are many restaurants with in minutes of the resort in downtown Sister Bay.  The One, Two, and Three Bedroom Condos have full size kitchens. There is a local grocery store around the corner from our hotel.  We also have gas grills so you can cook out!

Do you serve a continental breakfast?

We are sorry to say, but we do not offer a continental breakfast.  We serve flavored coffee in our lobby every morning.  Otherwise, the rooms have kitchen facilities with a grocery around the corner from the hotel, or we have great restaurants within minutes from the hotel.

Do you provide highchairs, cribs, or rollaways?

Upon request, we do supply highchairs and pack ‘n plays.  They are $5.00 per day to rent.  We do not have roll a way beds, but the One, Two, and Three Bedroom Condos have a queen size sofa sleeper in the living rooms.  The linens are in the front closet at the entrance of the unit.

Do you supply linens?

Yes, linens are provided in the units.  You will also have pool towels, extra blanket, pillows and sheets in your closet of your unit.  We do suggest if you have plans of going to one of the many local beaches that you bring your own swimming towels.  The pool towels we provide in your room may only be used at our pools, and not taken off property.

What’s in the kitchen?

The One, Two, & Three Bedroom Condos have fully stocked kitchens.  They include a refrigerator, stove, oven, microwave, sink, dishwasher, coffee maker, toaster, dishes, silverware, cooking utensils, pots, pans, and mixing bowls.  Each coffee maker is supplied with regular and decaf coffee in a pre-packaged filter packet that is replenished daily by housekeeping.

 

The Romantic Studio has a kitchenette in the unit.  It includes a college size refrigerator, microwave, sink, coffee maker, toaster, dishes, silverware and cooking utensils.

 

All units are supplied with dishwasher soap, dish soap, paper towels, hot pads, dish cloths and towels.

What’s in the bathroom?

Shampoo, lotion, bar soap, toilet paper, facial tissue, wash cloths, and towels.

 

Patio or Balcony?

Each condominium has a private patio or balcony depending on the floor you are on.  The Romantic Studios and One Bedroom Condos have 2 adirondack chairs.  The Two Bedroom Condo has 2 adirondack chairs and a picnic table.  The Three Bedroom Condo has 6 adirondack chairs.

Tell me about the bedrooms.

Each master bedroom will have a king size bed, dresser, end tables, TV, alarm clock, closet with hangers, and an in-wall air conditioner.  The second bedroom has a queen size bed, end tables, TV, closet with hangers, ceiling fan (the second bedroom does not have an air conditioner).    The Three Bedroom Condos has 2 twin beds, TV, alarm clock, closet, dresser, and ceiling fan.

Do you have grills?

We have 4 gas grills.  The grills are located at each end of the building.  There are 2 on each side with a picnic table.  The grilling utensils are located at the front desk.  The grills are first come, first serve.

Do you recycle?

Scandinavian Lodge recycles.  Each unit has a recycling bin and garbage can in the closet.  Housekeeping will remove daily.

Is laundry service available?

There are coin-operated washers and dryers for our guests available for use 24/7.  There are 2 washers ($.75) and 2 dryers ($1.00).

When is housekeeping service provided?

Housekeeping is provided daily.  Daily service provided is making the beds, replacing dirtly towels left on the floor, removing garbage and recycling, replenish coffee and any kitchen items like paper towel, dishwasher soap, dish soap, and dish towels.  If you stay longer than 4 days, every 3rd day, housekeeping will do a complete sheet change and cleaning of the unit.

Are bike rentals available?

During our summer season we provide 2 men’s, 2 women’s, 2 children’s bikes to rent.  The cost is $5.00 per hour, or $20.00 for the full day.  We also have helmets available.

Do you have wireless internet?

Scandinavian Lodge has free wireless internet throughout the building.

Do you have a business center?

We have 2 computers available in the lobby.  They are first come first serve, available 24/7.  There is also a printer available.

Is there a fee to use the Fitness Center?

There is no fee to use the fitness center.  Guests must be 16 or older to use it.  A key must be checked out at the front desk.

What are the pool hours?

Summer Season: 

Sun-Thurs:  7:00 a.m. To 10:00 p.m.

Fri & Sat:  7:00 a.m. To 11:00 p.m.

Winter Season: 

Sun-Thurs:  8:00 a.m. To 9:00 p.m.

Fri & Sat:  8:00 a.m. To 10:00 p.m.

 

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